Shipping policy

Shipping Policy

Zentein Nutrition Inc.

Last updated: Feb 4 2026

At Zentein Nutrition, we work hard to get your order to you quickly and safely. Please review our shipping policy below so you know exactly what to expect when ordering from us.

Order Processing Time

  • Orders are typically processed within 1–3 business days (Monday–Friday, excluding holidays).

  • Orders placed on weekends or holidays will be processed the next business day.

  • During high-volume periods (sales, holidays, product launches), processing times may be slightly longer.

Once your order has shipped, you will receive a confirmation email with tracking information.

Shipping Locations

We currently ship to:

  • Canada

  • United States

If you are interested in international shipping outside of these regions, please contact us at [your support email] before placing an order.

Shipping Rates

We currently offer a flat-rate shipping option, with free shipping available on orders over a specified order threshold.

  • The current flat shipping rate and free-shipping threshold are always clearly displayed on our website, including (but not limited to) banners, checkout pages, or other visible areas.

  • Shipping rates, thresholds, and rules may change from time to time based on shipping costs, carrier rates, operational considerations, or business strategy.

The most up-to-date and applicable shipping rate will always be shown before you complete your purchase at checkout.

Estimated Delivery Times

Estimated delivery times begin after your order has been processed, not from the date of purchase.

Canada

  • Standard Shipping: approximately 2–7 business days

United States

  • Standard Shipping: approximately 5–10 business days

Please note that delivery times are estimates and may be affected by carrier delays, weather conditions, customs processing, or other factors outside of our control.

Tracking Your Order

Once your order ships, you will receive a tracking number via email.
Please allow up to 24 hours for tracking information to update after receiving your shipping confirmation.

Customs, Duties & Taxes (U.S. Orders)

For U.S. orders:

  • Currently, no customs duties are charged to U.S. customers, as our products qualify under the CUSMA / USMCA (United States–Mexico–Canada Agreement).

  • This status is subject to change based on regulatory or trade policy updates.

  • Zentein Nutrition actively monitors trade and customs regulations and reserves the right to adjust shipping, pricing, or duty-related policies if conditions change in the future.

Zentein Nutrition is not responsible for delays caused by customs processing.

Incorrect Address or Undeliverable Packages

Please ensure your shipping address is accurate at checkout.

  • Orders returned due to incorrect or incomplete addresses may be subject to reshipping fees.

  • Zentein Nutrition is not responsible for lost packages due to incorrect address information provided by the customer.

Lost or Damaged Packages

If your order arrives damaged or is lost in transit, please contact us at info@zentein.ca within 7 days of delivery (or expected delivery date) with:

  • Your order number

  • Photos of the damage (if applicable)

We will work with the carrier to resolve the issue as quickly as possible.

Shipping Restrictions

We reserve the right to:

  • Limit shipping to certain regions

  • Refuse shipment to PO boxes or restricted addresses if required by carriers

  • Refund and cancel orders if shipping or logistical costs are prohibitive, unusually high, or operationally impractical

In such cases, customers will be notified and issued a full refund.